Effective Date: July 2, 2025
Overview
At MIRAYYA, we are dedicated to ensuring your complete satisfaction with every purchase. If you
are not entirely pleased with your order, our return and refund policy is designed to be
straightforward and transparent.
Eligibility for Returns
- Returns are accepted within 3 days of delivery.
- Items must be unused, in original condition, and with all tags, packaging, and authenticity cards intact.
- Items purchased during sales specifically labelled as “Sale” cannot be returned, exchanged, or refunded. Products purchased with our regular MRP discounts remain eligible for returns in accordance with our return policy.
How to Initiate a Return
- To request a return, please contact us at support@mirayya.com with your order number and reason for return.
- Our team will provide instructions and a return shipping label (if applicable).
Processing Fee
A ₹100 processing fee will be deducted from your refund amount for each returned item.
Refunds
- Once your return is received at the warehouse and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7-14 business days.
- For Cash on Delivery (COD) orders, once your refund request has been approved, you will receive an email requesting your bank account or UPI details. The refund will be processed within 7-14 days after the required details have been submitted and verified.
- Shipping charges (if any) are non-refundable.
Damaged or Defective Items
If your order is received damaged or appears to be lost in transit, please reach out to us at support@mirayya.com within 24 hours of delivery along with:
- Your order ID
- An unboxing video without any cuts, edits, or pauses
- Description of the issue
An uncut, continuous unboxing video is mandatory for all damage, defect, or missing item claims. We understand how important your order is, and we’ll do our best to resolve it promptly.
Please note:
Requests submitted after 24 hours of delivery may not be eligible for resolution, as we are required to report such issues to our logistics partners within a specific timeframe.
Gifting Hampers
- Gifting Hampers are considered Final Sale and are not eligible for return or refund unless the product inside is received defective or damaged.
- Please report any defective or damaged product within 24 hours of delivery, along with the required unboxing video.
- Once your request is reviewed, our customer support team will provide further instructions regarding the resolution.
- Damage or defects limited to the gift box, gift packaging, or outer packaging will not be considered eligible for a return, replacement, or refund.
GIFT CARD terms and conditions
- Gift Cards are non-refundable, non-returnable, and cannot be exchanged for cash.
- Valid for 12 months from the date of purchase and redeemable only at www.mirayya.com.
- The Gift Card balance can be used for one or multiple purchases until the available balance is exhausted.
- Gift Cards cannot be used to purchase another Gift Card.
- Products purchased using a Gift Card are subject to our standard Return & Refund Policy. Approved refunds will be credited back to the original Gift Card.
- By purchasing or using a Gift Card, you agree to these Terms & Conditions and all other applicable policies available on our website.
Contact Us
For any questions or assistance with your return, please reach out to our customer care team:
- Email: support@mirayya.com
- Phone: +91-7206131774
Thank you for choosing MIRAYYA. Your satisfaction is our highest priority.