Effective Date: July 2, 2025
Overview
At Mirayya, we are committed to delivering your luxury handbags with care, efficiency, and
transparency. Please review our shipping policy below for details on processing,
delivery, and related questions.
Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business
day.
Shipping Methods & Delivery Times
- Delivery within India typically takes: 3–7 business days.
- Delivery times are estimates and may be affected by external factors such as customs delays or courier disruptions.
Shipping Charges
- Shipping charges are calculated at checkout based on your delivery address and selected shipping method.
- Free standard shipping is available on all domestic orders above ₹999.
Order Tracking
- Once your order has been shipped, you will receive a confirmation email with tracking information.
- You can monitor your shipment’s progress using the provided tracking link.
Delivery Issues
- If your order is received damaged or appears to be lost in transit, please reach out to us at [your business email] within 24 hours of delivery along with:
- Your order ID
- Video of the packaging and product (if damaged)
- A brief description of the issue
We understand how important your order is, and we’ll do our best to resolve it promptly.
Please note:
Requests submitted after 24 hours of delivery may not be eligible for resolution, as we are required to report such issues to our logistics partners within a specific timeframe.
Address Accuracy
- Please ensure your shipping address is accurate and complete. Mirayya is not responsible for orders shipped to incorrect addresses provided by the customer.
Contact Us
For any questions or assistance with your return, please reach out to our customer care team:
- Email: support@mirayya.com
- Phone: +91-7206131774
Thank you for choosing Mirayya. We are dedicated to ensuring your purchase arrives safely and promptly.